Frequently Asked Questions (FAQs)

 

  1. What is Lumo Fusion? Lumo Fusion is an online store specializing in futuristic LED and neon lights. We offer a curated selection of high-quality lighting products designed to elevate your space with style and ambiance.

  2. How do I place an order? Ordering from Lumo Fusion is easy! Simply browse our website, select the products you love, and add them to your cart. Proceed to checkout, enter your shipping and payment details, and your order will be on its way to you!

  3. What payment methods do you accept? We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options. Your payment information is encrypted and secure.

  4. How long will it take to receive my order? Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed and shipped within 1-3 business days. Once shipped, delivery times range from 3-10 business days for domestic orders and 7-14 business days for international orders.

  5. Do you offer returns or exchanges? Yes, we want you to be completely satisfied with your purchase! If for any reason you're not happy with your order, please contact us within 30 days of receiving your items to arrange for a return or exchange. Please note that items must be unused and in their original packaging to be eligible for return.

  6. Can I track my order? Absolutely! Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery online.

If you have any more questions for us, please do not hesitate to fill out or contact from and a member of our team will get back to you as soon as possible.